Email: support@americantreksupport.com
At American Trek Support, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we’re here to help.
Returns
We accept returns within 7 days of receiving your order.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories, manuals, and tags (if applicable).
- Be accompanied by proof of purchase or order confirmation.
Items returned without prior approval may not be accepted.
Non-Returnable Items
The following items are generally not eligible for return:
- Gift cards
- Clearance or final sale items
- Customized or personalized products
- Products showing signs of use or damage caused by misuse
- Items returned without original packaging (where applicable)
Return Process
To initiate a return:
- Contact our customer support team with your order number.
- Our team will provide return instructions.
- Securely package the item.
- Ship the item to the return address provided.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved, your refund will be processed to your original payment method.
Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
We will work to resolve the issue as quickly as possible by offering a replacement, exchange, or refund where appropriate.
Exchanges
We currently offer exchanges for defective or damaged products. If you would like a different size, color, or model, please contact our support team, and we will guide you through the exchange process, subject to product availability.
Order Cancellations
Orders may be cancelled before they have been processed or shipped.
If your order has already been dispatched, it cannot be cancelled and must instead follow the standard return process.
Shipping Costs
- Original shipping charges are generally non-refundable unless the return is due to our error.
- Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrectly shipped.
Late or Missing Refunds
If you have not yet received your refund:
- Check your bank account again.
- Contact your credit card provider, as processing times may vary.
- Contact your bank for additional information.
If you have completed these steps and still have not received your refund, please contact us.
Contact Us
If you have any questions regarding our Return & Refund Policy, please contact us.
American Trek Support
Email: support@americantreksupport.com
Website: www.americantreksupport.com
We appreciate your trust in American Trek Support and are committed to making your shopping experience as smooth and hassle-free as possible.
